SHIPPING POLICY
Shipping is free on lighting orders over $99 before taxes within Canada*. When shipping to the Northwest Territories, Yukon, Nunavut or certain remote locations, additional freight charges may apply. Should this be applicable to your order, our support team will notify you and obtain your approval before shipping.
For orders under $99, we charge a flat $15 fee for shipping.
We do not ship internationally or to the USA.
We are not able to ship to a PO box address unless Canada Post delivers directly to your location.
*Additional freight charges may apply for furniture, home decor, or larger items. If your order qualifies as a large shipment, we will obtain a separate freight quote and contact you with further details to confirm your agreement prior to shipping.
TRANSIT TIME
Product will ship via courier of our choice. Some items may ship via truck on an LTL (less than truck load) shipment if they are larger in size.
Lead times for shipping are as follows:
- 3-7 business days for orders from our Edmonton or Calgary warehouse.
- 3-4* weeks for orders from a manufacturer’s warehouse.
- Rush orders specifying 1 week* or less are for orders shipping from Canadian manufacturers only.
*Orders shipping from USA manufacturers may require 1 additional week due to clearing customs.
*Due to the current Canada Post strike, delays in shipping times may occur. We will do our best to ship your order in the most efficient manner possible, however if we encounter a delay beyond our standard delivery times, our customer support team will reach out to you with further information.
PURCHASE PROCESS
When you make a purchase with us, we will automatically send you an order acknowledgement. Once your order is processed you will receive an order confirmation.
If we have inventory in our Edmonton or Calgary warehouse, your order will typically ship within 24 hours of receiving your confirmation. When it ships you will receive a shipping confirmation with a tracking number.
If your order is being shipped from a manufacturer’s warehouse it will typically ship within 10 business days or less. You will receive a shipping confirmation with tracking number once the order has shipped. US manufacturers may require 1 additional week due to clearing customs.
IN-STORE PICKUP
When you make a purchase with us and select in-store pickup, you will automatically receive an order acknowledgement. Your product will be ready for pickup within 2 business days or less if it's in stock at our Edmonton or Calgary warehouse. We will send you an email notification when your product is ready to pick up. Please wait for the email before picking up your order, or feel free to contact our friendly team at the email address below if you have any questions regarding your online order.
ORDER INQUIRY
For all order inquiries please email [email protected]
CURRENCY
All our prices are displayed in Canadian dollars.
RETURNS
We understand that it can be hard to determine if an item is the right fit from a few pictures online, which is why we are flexible with returns. It is also why we display so much product in our brick and mortar showrooms, so you can see, touch and feel the product. If you are interested in an item and have further questions, please feel free to call our store and speak with one of our knowledgeable sales associates. Often we have the benefit of having seen the product in person, so we can provide expertise and suggestions to ensure you get the right product for you.
We do our best to avoid restocking fees, but depending on the item, a restocking fee may apply to your return. All special-order and discontinued products are considered FINAL SALE. If a special-order or discontinued item must be returned, we will offer a refund of 50-75% of the value of the order. If you are unsure if your item qualifies as a final sale piece, please feel free to contact our support team before you place your order. We’ll be happy to review your order with you! [email protected]
To qualify for a refund, all product must be returned in its original packaging and be unaltered. We do not cover the cost of shipping to return an item.
RETURN PROCESS
If you want to return an item, please contact us at [email protected] within 15 days of receiving your order. We will provide an RGA authorization number and provide any details required to return your item. Please DO NOT return product to us without first getting an RGA number. After sending your request for a return, you will be contacted within 24 hours with details on the status of your request. When you return your items, please ensure you reference the RGA number on the return label. You can ship the product back via any trackable method (FedEx, Purolator, Canada Post, etc.).
REPLACEMENTS/ DEFECTIVE PRODUCT
If the product you receive is defective, we will make sure you are looked after. Any product that has visible defects, broken parts or damaged internal components will be replaced as soon as possible. Defective product must be reported within 15 days of receiving the product, though we suggest reporting as soon as possible.
Upon receiving a report of defective product, we will either send you replacement parts or a replacement fixture. We will advise you if we need to return any product to us or to the supplier.
We will cover the cost of shipping replacement parts or complete products. We will also cover the cost of shipping defective product back to us or our supplier.
REPLACEMENTS/ DEFECTIVE PRODUCT RETURN PROCESS
To report a defective product, please email [email protected] with a description of the issue. We also request a picture of the issue so we can ensure we address the problem correctly. If you need a replacement part, please circle the part on the parts list located in the installation manual.
Once we process your request, we will issue you an RGA authorization number along with a prepaid shipping label (if product is to be returned). If the product needs to be returned, please take it to the local carrier facility and drop it off with the prepaid labels on the box. Please ensure the RGA number is on the return label. If you are not required to return product to us, we will ship you replacement parts or product and provide regular updates.
WARRANTY
All of our product is under warranty for one year from the date of purchase. If the supplier has a longer warranty (for example, on LED product) we will honor that warranty. We do not cover any costs associated with the install or replacement of any fixture.
